Our items are warrantied from manufacturer defects for 3 months. If a defect appears during this time period and is due to the product or materials itself, please contact us via phone or email and we will return/replace the item in question as well as request it be sent back to us for inspection. This warranty does not apply to a product that has been tampered with, subjected to misuse, or damaged in an accident/transit. In no event will the company be responsible for any incidental or consequential damages.
If you received an incorrect order (ex. you ordered a Standard Upstand and got a 20″ Upstand) we will send you a return label so that you may send the Upstand back to us and we will send out your proper order at no charge.
If the product is the incorrect size for your bicycle or if you find that it is not right for you, we will replace/refund your purchase within 15 days. We will request that you contact us before shipment and send the product(s) back to us. International replacements will require an $8 dollar charge for shipping. Please see our warranty for any manufacturer related defects.
Our address for returns is as follows:
Upstanding Bicycle Company
PO Box 254
Carrboro, NC 27510